Service Line Warranties of Canada (SLWC) is a leading provider of home repair solutions serving nearly 5 million customers across Canada and the U.S. A Canadian-owned company and division of HomeServe USA Corp (HomeServe), we provide water and sewer line repair coverage, in-home plumbing repair services, and energy line and system repairs within the residence to Canadian homeowners across the nation including Ontario, Alberta, British Columbia, Saskatchewan, and Manitoba. Regardless of your province, we welcome your email to discuss the program.
SLWC works with municipal officials and utility providers to garner support for the program before introducing it to the community. Offered at no cost to the municipality or utility, the program has helped participating homeowners across North America save more than $3 billion in service line repair costs in the last three years.
Guided by a diverse management team with a deep-rooted understanding of the water industry, SLWC is dedicated to delivering home repair solutions that add value at a fair-market price while educating residents about their service line responsibilities and assisting homeowners with keeping their service lines in good working order.
Many people believe that water and sewer lines will last hundreds of years without failing, but the truth is, there are many reasons other than life expectancy of the pipes that contribute to infrastructure failure – such as tree-root intrusion, rust and weather.
In addition, our channel partners include a data company that specializes in the aggregation of resident information for municpalities and utilities, allowing you to communicate with your ratepayers on an individual level. Whose house uses gas vs. electricity; whose home has new or old infrastructure; who owns an electric vehicle? We provide the research and data, and you personalize the resident’s services to increase customer satisfaction.
Service Line Warranties of Canada’s 4.7 out of 5-star customer satisfaction rating across over 16,000 claims per year is a testament to our outstanding service delivery.
The SLWC Service Line Warranty Program provides peace of mind to homeowners and municipal and utility leadership. For more information about how this program would benefit your community, contact us.
North American Partners
Nearly 5 Million
in repair costs saved by customers in the past three years
Our Contact Centre
In our award-winning contact centre, over 640 in-house agents handle over 3 million incoming calls per year, with 24-hour support for customer claims in 300 languages. Our network of over 2,300 rigorously vetted, locally supervised contractor firms provides prompt service, which is guaranteed for one year.