Utilities are looking for opportunities to connect more deeply with customers through the promotion of appliance, gas, and electric line repair plans and other beneficial programs. Service Line Warranties of Canada (SLWC), a HomeServe company, helps to improve customer engagement for our utility partners through the integration of complementary home protection programs with efficiency initiatives, offering customers greater access and choice. Partnership allows the utility to leverage our awareness and communications expertise to educate their customers on important utility programs through a variety of channels.

 

How Utilities Benefit from an SLWC Partnership

SLWC’s platform provides multiple opportunities to be in front of the customer, both educating and collecting data that can help the utility better tailor communication, improve engagement and maximize participation in utility programs.

Education

Expertise and investment in direct mail and social media to help extend the utilities’ messaging to different demographics

Technology

Multiple platforms collect product, repair and behavioral data for better targeting

Contractor Network

Vetted contractors engage with your customers in the home while performing repairs, offering opportunities to bundle other utility programs

Value-Added Products

Home repair plans improve customer satisfaction and offer additional cross-selling, cross-promotional and utility communication opportunities

Our Plans

Our affordably priced repair plans address many home emergencies.

Customers can call 24/7/365 to receive prompt emergency repairs provided by local, licensed contractors. 

 

  • Exterior/Interior Electric
  • Exterior/Interior Gas
  • HVAC System
  • Water Heater
  • Kitchen and Laundry Appliances

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Why Partner with SLWC?

 

Your customers need access to safe contractors to perform emergency home repairs
We manage a network of over 1,400 local contractors across North America. 59% of homeowners report having a home repair emergency in the last year, including appliance, gas, and electric line repair issues.*

You want to connect with your customers to reach important goals
The program’s awareness outreach provides additional opportunities to connect and educate via the mail and social media, allowing cross-promotional opportunities to maximize participation.

Customers of a partner utility report higher customer satisfaction after the launch of the program:**

 

of customers say the utility offers valuable services and programs beyond the core commodity of customers have a “favorable” or “very favorable” opinion of
the utility

 

You need a partner who will protect your brand
Our outstanding 98% customer satisfaction rating is hard-earned, through use of state-of-the-art contact center and repair management technology and a company philosophy that puts the customer at the heart of everything we do.

Partner Testimonial

As a Councillor of the City of Hamilton, Ontario, a number of my constituents have conveyed very positive experiences with the Service Line Warranty of Canada program from initial enrollment to claims. When calling with an emergency, the response from SLWC has been timely, and we appreciate the use of professional, approved local contractors.

Tom Jackson

Councillor Ward 6, Hamilton, Ontario

SLWC has 61 Ontario partners. Since our inception five years ago, we have performed over 9,000 jobs in Ontario, saving homeowners nearly $3.5 million.

City of Elliot Lake
City of Hamilton
City of Kenora
City of Kingston
City of Ottawa
City of Quinte West
City of Windsor
County of Brant
Municipality of Bayham
Municipality of Callander
Municipality of Casselman
Municipality of Central Huron
Municipality of Dutton Dunwich
Municipality of Grey Highlands
Municipality of Killarney
Municipality of Kincardine
Municipality of Meaford
Municipality of Port Hope
Municipality of South Dundas
Municipality of South Huron
Municipality of Southwest Middlesex
Municipality of Temagami
Municipality of Wawa
Regional Municipality of Peel
Town of Arnprior
Town of Atikokan
Town of Bancroft
Town of Fort Frances
Town of Goderich
Town of Gore Bay
Town of Grand Valley
Town of Hanover
Town of Lincoln
Town of Malahide
Town of Mattawa
Town of Niagara-on-the-Lake
Town of Parry Sound
Town of Prescott
Town of Saugeen Shores
Town of Shelburne
Town of South Bruce Peninsula
Town of Spanish
Town of Tecumseh
Township of Assiginack
Township of Billings
Township of Dubreuilville
Township of Georgian Bluffs
Township of Hornepayne
Township of Loyalist
Township of Manitouwadge
Township of McGarry
Township of North Glengarry
Township of North Huron
Township of Oro-Medonte
Township of Ramara
Township of South Glengarry
Township of South Stormont
Township of Southgate
Township of St. Clair
Township of Stirling-Rawdon
Township of the North Shore

* 2017 IPSOS Survey of HomeServe policyholders and non-policyholders

** 2016 Harris Poll