Cares Program
A resident in one of our partner communities has a home repair emergency and is without a protection plan from SLWC or other coverage
A low income homeowner requires financial assistance in order to afford their repairs
A delay in repairs could cause health and/or safety issues
Helping people in need, one home at a time.
Caring is at the heart of who we are. It’s why we are committed to putting people at the heart of everything we do. We recognize that everyone needs some help once in a while, so we take pride in giving back to the people and communities we serve through our Cares program that assists eligible homeowners in our partnered communities with free repairs when they are faced with a service line emergency. We arrange for emergency repairs at no cost to the homeowner through our network of local, licensed and qualified contractors. Across North America, we’ve assisted more than 246 families in need, and saved low-income homeowners $490,000 in the last two years by taking care of their repair costs.
If you are aware of a homeowner in financial hardship that requires a repair to their water service line, sewer service line or interior plumbing, they may submit an application here.
Cares Stories
SLWC makes $5,000 donation to Habitat for Humanity Hamilton
Mike Van Horne, Service Line Warranties of Canada General Manager, left, recently presented a $5,000 check to Sean Ferris, Habitat for Humanity Hamilton Chief Executive Officer. The Service Line Warranties team is making plans to participate in a new Habitat for...
Emergency Repair Plan Provides Ontario Woman Peace of Mind
Helen M. of Hamilton, Ontario, knew her home was older and would need an emergency repair occasionally. Prior to her husband’s passing, Helen had not managed her home’s maintenance, so an offer for an emergency repair plan she received through a partnership between...
Plumbing Stack Poses Costly Problem to Struggling Single Mother
Deanna F. of Hamilton, Ontario, was a single mother who had lost her job because of COVID-19 and exhausted her benefits. "She had bought the home a few years earlier with the idea that was where she would raise her kids," said Collin Potter, Hamilton City Plumbing...